leapfrog

"Digital communities may be able to offer what bureaucrats can’t—from moral support and firsthand experience to a stronger civil society. “We are seeing a transformation of the public sector,” says Albert Jacob Meijer, an associate professor of public administration and policy sciences at the Utrecht School of Governance. “Governments tend to think that when it comes to information about public services, they are the ones that should be providing it to citizens, whereas I’ve found that citizens in certain situations are perfectly capable of exchanging this information themselves.”